Innovative solution combats rising healthcare costs.

Reducing healthcare costs while still offering a high-quality health plan is an annual challenge for employers – especially as premiums continue to rise. So Health Net, a California-based managed care organization serving nearly 5.3 million individuals across the country, developed a roster of innovative tailored network health plan solutions named SmartCare…and tapped Media Logic to promote the new offerings to select employer groups in CA.

The campaign included targeted direct mail, email and a landing page. It also involved the development of an e-book, which was used to recruit prospects to register and ultimately help educate potential new members about the plan design.

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When Members Feel Seen: How Hyper-Personalization Turned a Medicare Disruption Into a Retention Win

When Members Feel Seen: How Hyper-Personalization Turned a Medicare Disruption Into a Retention Win

When Geisinger Health Plan faced a Medicare Advantage product termination, Media Logic partnered with Big Data Studios to re-enroll affected members through a hyper-personalized campaign spanning video, direct mail, email, and dynamic microsites. The result: members who engaged renewed at rates more than 11 percentage points higher than those who didn't. Personalization at scale isn't a pilot — it's a proven strategy.