COVID has caused spikes in traffic to ATMs and drive-up tellers. Some FIs are actively marketing the options, which may impact retail banking going forward.
If these strategies and best practices are followed, the results are always the same: more heavily engaged and better informed employees who can offer greater value to their customers and increase acquisition efforts for the brand.
For financial services companies, branch and retail locations represent some of the best opportunities for employees to interact with customers. And these interactions provide the perfect opening for cross-selling additional products and services. So what makes for a successful employee promotion?